At GB IPTV, we aim to provide reliable digital IPTV services and helpful customer support. Please read this Refund Policy carefully to understand when a refund may be approved.
Refund Eligibility
A refund may be issued in the following situation:
- Activation failure: If our team is unable to activate your subscription on a compatible device after reasonable troubleshooting, you may be eligible for a refund.
Non-Refundable Situations
Refunds will not normally be issued in the following circumstances:
- Incorrect customer information: The customer provides incorrect device details, login information or other required information.
- Customer-side technical issues: The service is affected by a poor internet connection, unsupported device, incorrect application setup or another issue outside our control.
- Change of mind: The customer decides to cancel after the subscription has been activated successfully.
- Failure to follow setup instructions: The customer does not complete the recommended installation or troubleshooting steps.
- Account misuse: The service is shared, resold or used in a way that breaches the applicable terms.
How to Request a Refund
To submit a refund request:
- Contact us at contact@gbiptv.uk.
- Include your order details and the email address used during purchase.
- Clearly describe the issue and provide any requested screenshots or device information.
- Allow our support team to review the problem and attempt to resolve it.
If the issue is confirmed as an activation failure caused by our service, the refund request may be approved.
Refund Processing
Approved refunds will be returned through the original payment method whenever possible.
Processing times may vary depending on the payment provider, bank or card issuer.
Contact Us
For questions concerning this Refund Policy, contact us through:
Website: https://gbiptv.uk/
Email: contact@gbiptv.uk
Effective date: 2026
Thank you for choosing GB IPTV.